Support
Something not working, or an idea for Skyshot? Check the answers below or send us a message.
Common questions
My alarm didn't ring.
Open iOS Settings → Skyshot and make sure Alarms are allowed. AlarmKit alarms ring through Silent mode and Focus, but not if the alarm permission was denied or the phone was switched off.
The sky check says “not sky” or “too dark”.
Hold your iPhone up so the sky fills most of the frame, avoid rooftops and trees, and step closer to the window or outside. If it's before sunrise, use the fallback the app offers.
How do I stop the backup alarms?
Complete the sky check. Once Skyshot sees daylight, all remaining backup alarms for that morning are cancelled.
How do I cancel Skyshot Pro?
Open iOS Settings → your name → Subscriptions → Skyshot and tap Cancel Subscription. Deleting the app doesn't cancel it.
I reinstalled the app. How do I get Pro back?
Open Settings in Skyshot and tap Restore Purchases while signed in with the same Apple ID.
Where is my install ID, and how do I delete my data?
Your install ID is in the app under Settings → Privacy. Send it through the form below with the word “delete”, and we will erase all analytics and diagnostics linked to it within 30 days.
Send a message
We read every message. For a reply, leave an email address. For data access or deletion requests, include your install ID.